CV
Click here to download CV
Formal Education
Software Development, ITU
Copenhagen, Denmark
(PIU) Commercial Assistant w. sales, Aarhus Business College
Barcelona, Spain (remote)
Odder, Denmark
Work
Barcelona, Spain (remote)
Copenhagen, Denmark
Product Department
- Writing product specifications for new products and features in alignment with vision and branding
- Researching role to uncover new possibilities in the market in relation to new features
- UX assesment of existing features
- User researcher - talking to users to uncover truths, painpoints, areas of improvement among others.
- Essentially trying to make us build something customers want
Enablement & Customer Success
- Creating help guides - best practices, integration guides, FAQs and getting started guides
- Creating an in-app onboarding using a no-code software for a PLG go-to-market strategy
- Customer 'catch-up' meetings to ensure customer success
- Product education email flows for users
- Collecting user feedback
Description
I was fortunate to be able to work with a bunch of brilliant people in different areas during my time at Custimy and also later when they acquired Make Influence.
For context, Custimy is a Customer-data platform built for e-commerce business' to get a better understanding of their customers down to a single customers view, whereas we built some tools allowing e-commerce brands to impact the CLV of their customers.
Custimy acquired Make Influence, a commission based influencer marketing platform around june 2023.
I was originally hired as a BDR, to do cold calling primarily. But I realized after just 3 weeks, that working remotely for a pre-product market fit startup doing cold calling with little to no prior sales training, was not for me and I was fortunate, that we found a solution for me to go into the 'Enablement' department instead during my internship.
Enablement was Custimy's version of a Customer Success department, where I touched based with almost everything ranging from being RevOps, Marketing, Customer Success to Product Development and the Tech department.
Aarhus, Denmark
Waiter
- Running the service side of the restaurant
- Servicing guests from end to end
- Serving brunch, lunch, dinner, dessert, wine & cocktails
- Catering helper during confirmation season out of the house
- Closing restaurant at night time
Viby, Denmark
Barista
- Learning about and educating guests about the McCafé coffee
- Creating latte art hearts
Guest Experience Leader
- Table service expert and leading for rest of the team to follow
- Extended guest complaint expert (complaints wouldn't be passed on to leader)
- Asking guests to fill out surveys (McFeedback)
- Teaching the 13-15-year old lobby stars how to provide excellent service
Coach
- Employee of the year 2020
- Transitioned from being a high individual contributor to helping others become great employees
- Training of new employees
- Working front and kitchen
- Ensuring standards and quality being held to a high
- Coaching of existing employees into new areas
- Upselling in the drive through
- Extended cleaning opportunities (I cleaned the fryer and milkshake machine:))
Crew
- Creating worldclass guest experiences
- Showcasing high energi and personality to create a positive team impact
- Keeping cool and focused in a fast paced environment
Mårslet, Denmark
Deli assistant
- Cleaning the floors of butchers meat
- Cleaning the meat grinder
- Packaging deli items
- Closing the butcher part of the store